Frequently Asked Questions

  • Yes, we can create bespoke pieces based on any of your design ideas.

  • We use a variety of precious metals like gold, silver, and platinum, as well as gemstones including diamonds, sapphires, and more.

  • Yes, we offer repair services including ring resizing, stone re-setting, polishing, and more.

  • Yes, we provide professional resizing for most types of rings.

  • Please see our Jewellery Care guide.

  • Yes, we can engrave most items, including rings, bracelets, and pendants.

  • Please see our Delivery and Returns page

  • You can visit our store for a professional sizing. If you're unable to come to the atelier, we recommend visiting a local jeweller to have your finger sized. We offer one complimentary ring resize with every ring purchase or bespoke ring made for you.

  • We take great care in responsibly sourcing all our diamonds, ensuring we know as much as possible about their origins to ensure ethical practices.

  • Yes, we offer both natural and lab-grown diamonds.

  • Once your order is shipped, you’ll receive a tracking number to monitor its delivery.

  • Yes, we offer complimentary gift wrapping on all purchases.

  • Our jewellery comes with a 6-month warranty covering manufacturing defects. We are not liable for wear and tear or accidental damage.

    • Remodelling: Any manufacturing defects within the first 6 months will be fixed, but we are not responsible for faulty stones.

    • Repairs: If the item fails more than 1 week after we’ve repaired it, additional charges may apply unless otherwise determined upon inspection.

      Please see our Terms and Conditions page for more details.

  • We recommend insuring valuable pieces, and we can guide you to reputable jewellery insurance providers.

  • Please see the workshops we offer and get in touch to book!