At Nicola Bannister Fine Jewellery Atelier, all jewellery is sent via Royal Mail Special Delivery, ensuring secure delivery before 1 PM the next day. If you order on a Friday, your package will arrive on the following Monday. Please ensure you choose a delivery address where you will be available to receive your jewellery.

You may also collect your jewellery directly from our atelier by arranging a suitable time in advance.

We want you to be completely satisfied with your purchase. If you wish to return an item, please follow these guidelines:

You have the right to cancel your order within 14 days of receipt. To initiate a return, please contact us within this period.
Items must be returned in their original condition and packaging. Signs of wear or damage on the jewellery and oackaging may result in a refusal of the return.
We cannot accept returns on bespoke or made-to-order items. If there is a fault, please contact us to resolve the issue.

Upon inspecting the returned item, we will process your refund within 14 days to the original payment method or issue a credit note if you prefer not to receive a refund. Shipping costs are non-refundable.

If you receive a piece of jewellery from the atelier but wish to exchange it for a different item, please contact us within 14 days of purchase. The item you wish to swap must be unworn and in its original condition, with no signs of damage.

If you receive a faulty or damaged item, please contact us immediately for a repair, replacement, or refund.

For any questions about delivery, returns, or exchanges, please get in touch.

Delivery & Returns